Privacy Policy

Last Updated: June 2026

1. Introduction

Welcome to Docubix ("Docubix", "we", "our", or "us").

Docubix provides an AI-powered platform that allows users to upload documents, create knowledge bases, and interact with their content through search and conversational interfaces.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, APIs, and related services (collectively, the "Service").

By using the Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we may collect:

Name
Email address
Authentication identifiers
Account preferences
Subscription and billing information

2.2 User Content

When using the Service, you may provide:

Uploaded documents
Knowledge base content
Prompts and instructions
Questions submitted to the Service
Chat conversations and responses
Configuration settings

2.3 Usage Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Usage statistics
Error logs
API usage metrics

2.4 Payment Information

If you purchase a paid subscription, payment processing is handled by third-party payment providers.

We do not store full credit card or payment card information on our systems.

3. How We Use Information

We use collected information to:

Provide and maintain the Service
Authenticate users
Process uploaded documents
Generate AI-powered responses
Create embeddings and search indexes
Improve platform reliability and performance
Monitor usage and prevent abuse
Process subscriptions and billing
Respond to support requests
Comply with legal obligations

4. AI Processing

To provide AI-powered functionality, content submitted to the Service may be processed by third-party AI providers.

This processing may include:

Document analysis
Embedding generation
Retrieval operations
Question answering
Conversational responses

We use submitted content solely for the purpose of providing the Service.

We do not use customer content to train our own AI models.

5. Data Storage and Retention

User content is stored for as long as necessary to provide the Service.

Uploaded documents, conversations, and knowledge base data remain available until deleted by the user or removed in accordance with these policies.

Deleted content may remain in backups and recovery systems for a limited period before permanent removal.

We may retain certain information where required for legal, security, auditing, or operational purposes.

6. Sharing of Information

We do not sell personal information.

We may share information with trusted service providers that help us operate the Service, including providers responsible for:

Authentication
Cloud hosting
Data storage
Payment processing
Analytics
AI model processing
Customer support

Information may also be disclosed:

To comply with applicable laws
To respond to lawful requests from authorities
To protect our rights, users, or systems
In connection with a merger, acquisition, or business transfer

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Responsibilities

You are responsible for ensuring that you have the necessary rights and permissions to upload and process content through the Service.

You should not upload content that:

Violates applicable laws
Infringes intellectual property rights
Contains malicious software
You are not authorized to share

9. Sensitive Information

The Service is not intended for the storage or processing of highly sensitive or regulated information unless explicitly supported by Docubix.

Users should avoid uploading information such as:

Medical records
Government-classified information
Financial account credentials
Sensitive personal identifiers
Other highly regulated data

10. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Maintain user sessions
Remember preferences
Improve platform functionality
Analyze Service usage

You may control cookies through your browser settings, although some functionality may be affected.

11. International Data Transfers

Your information may be processed and stored in countries different from your country of residence.

By using the Service, you acknowledge that such transfers may occur.

12. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

Access information we hold about you
Correct inaccurate information
Request deletion of information
Object to certain processing activities
Request a copy of your information

To exercise these rights, contact us using the information below.

13. Children's Privacy

The Service is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Email: support@docubix.com

Website: https://docubix.com