Refund Policy

Last Updated: June 2026

1. Overview

This Refund Policy explains how refunds, cancellations, and subscription charges are handled for Docubix ("Docubix", "we", "our", or "us").

By purchasing a subscription, you agree to this Refund Policy.

Paid subscriptions are billed in advance on a recurring basis according to the billing cycle selected during purchase.

Subscription fees are charged automatically through our payment processor unless cancelled before the next billing date.

You may cancel your subscription at any time.

When you cancel:

Your subscription remains active until the end of the current billing period.
No future subscription charges will be made.
Access to paid features will end at the conclusion of the active billing period.

Cancellation does not automatically entitle you to a refund.

Subscription fees are generally non-refundable.

However, we may provide a refund in the following situations:

Refund requests must be submitted within fourteen (14) days of the original charge.

Refunds will generally not be provided for:

Temporary service interruptions, maintenance periods, or outages do not automatically qualify for refunds.

Where significant service disruptions occur, we may provide credits, extensions, or refunds at our discretion.

If you believe a charge was made in error, please contact us before initiating a chargeback through your bank or payment provider.

We reserve the right to suspend or terminate accounts associated with fraudulent or abusive chargeback activity.

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times depend on your payment provider and financial institution and may take several business days to appear on your statement.

We may update this Refund Policy from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

For billing questions, cancellation requests, or refund inquiries, contact:

Please include: